Employee Experience Specialist
Remote / Full time
About this
open position.
We are seeking an Employee Success Specialist who is dedicated to ensuring a seamless and positive experience for our team members across all stages of their journey with us. In this role, you will be the first point of contact for employee inquiries and will work collaboratively with various internal teams to resolve issues, streamline processes, and drive continuous improvements in our HR service delivery. If you thrive in dynamic environments, have excellent problem-solving skills, and are passionate about enhancing employee engagement, we’d love to hear from you.
Responsabilities Employee Experience Specialist
- Employee Support: Serve as the primary point of contact for employee inquiries related to HR policies, benefits, payroll, IT support, and other internal services.
- Onboarding & Offboarding: Facilitate a smooth onboarding process for new hires and manage offboarding procedures to ensure a positive employee lifecycle experience.
- Data Integrity & Auditing: Maintain accurate employee records, perform regular data audits, and ensure compliance with internal policies and external regulations.
- Collaboration: Work closely with Payroll, IT, and HR Business Partners to resolve employee issues efficiently and provide comprehensive support.
- Process Improvement: Gather feedback from employees, analyze trends, and propose innovative solutions to improve HR service delivery and overall employee satisfaction.
- Case Management: Utilize HR systems to log, track, and follow up on employee cases, ensuring timely resolution and proper closure.
- Compliance & Confidentiality: Uphold a high standard of confidentiality when handling sensitive information and ensure adherence to SOX processes and other regulatory requirements.
Requirements Employee Experience Specialist
- A minimum of 3 years’ experience in an HR service or employee success role, preferably within a shared services environment.
- Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
- Advanced level of English, both written and verbal. (+C1)
- Proficiency with HR management systems and tools (experience with Salesforce platforms is a plus).
- Familiarity with common office software such as Word, Excel, PowerPoint, and Google Suite.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a keen eye for detail.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- A customer-centric mindset with a proactive approach to process improvement.
- Proven ability to handle confidential information with discretion.
- Experience working in a culturally diverse environment, particularly within LATAM.
Our Hiring Process
We work with an effective methodology that enables a faster hiring process.
w/ Team People
w/ Recruiting
w/ Area Leader
w/ Manager
Hakuna
Life at
Hakuna
Benefits that Matters
¡Remote and
flexible work!
We know that great work comes from our people, not a place. That's why we've adapted new ways to work together.
Gifts &
gratifications
We are there for every celebration and important moment of your life and we also party as a team. Let's celebrate together.
¡Wellness and
work-life balance!
We take care of our bodies and minds. You can access our different offers like: yoga sessions, meditation, coaching and more.
Professional and personal development
Attend workshops and classes to nurture your skills or take on a new challenge. You learn, we pay.
Paid
time off
It's not all about work, that's why we have paid free time and vacations. Be 100% worries free and enjoy your stay!.
We bridge
the digital gap
Teamwork is the key to success, Our digital tools bridge the distance between our homes. You'll feel like working right next to your team
Interested ? Apply for this job!
Interested ? Apply for this job!
Interested ? Apply for this job!
Interested ? Apply for this job!
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Apply for this job!
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